Persona 1 Persona 2 Persona 3 Persona 4
Persona 3: Active Community
Customer Journey Map
Hi-Fidelity Mockups
Deals & Facility Booking For users like Richard, the app provides swift access to essential features for finding and booking his ideal sports venue, such as a badminton court. He can effortlessly discover and apply the best deals and discounts for his desired activity. The streamlined booking page then allows him to select availability, apply vouchers, and finalise reservations with just a few clicks, enabling instant savings and efficient planning for his games.
Booking Confirmation & SharingAfter Richard successfully makes a payment, he'll immediately land on the Booking Confirmation page. From here, he can easily:
- View all his booking details right away.
- Add the booking straight to his personal calendar with a quick tap.
- Share all the booking info with his friends directly from this page.
And if plans change, there's a "Cancel Booking" button to let him cancel his booking and get his refund.
Enhanced DiscoveryThe refunded page was strategically designed as an entry point to new deals and innovative facilities. This approach is to continuously engage users like Richard by presenting tailored recommendations and encouraging him to explore new offerings. He can also utilise the enhanced map for landmark-based navigation and bookmark his preferred facility to plan for any future activities.
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