Shermin.
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Design Framework

This structured design framework guided our project from initial requirements through research, iterative design and validation, to final delivery and ongoing governance.




PHASE 1

Understanding
Stakeholder’s Requirements 
and Users’ Needs

A requirement gathering session was conducted with the content owners to bridge the gap between GovTech’s strategic priorities and user needs for the intranet portal. These sessions focused on two critical areas:

  1. Insights on the existing intranet portal from GovTech’s perspective and; 
  2. GovTech’s business insights

Understanding the existing portal’s challenges is crucial in identifying usability pain points and inefficiencies, while exploring GovTech’s business insights helped ensure that the new design supported long-term organisational goals. 


Who Are The Stakeholders Involved?



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