About UI/UX Other Works Contact
User Research
Product Assessment
To gain a comprehensive understanding of ONESpace, an internal product assessment was conducted on our end. This involved evaluating its various subsites and the central hub navigation against Ben Shneiderman's 8 Golden Rules of UI Design. As ONESpace comprises numerous subsites, the common insights presented here were derived from key areas such as:- Homepage
- ONESpace Support subsite
- Procurement Subsite
- Finance Subsite
- Hub Navigation
A summary of the common insights that were seen in all the subsites
Focus Group
For this primary research, a focus group was chosen to leverage group dynamics for a more comprehensive understanding of organisational processes. This helps to collectively visualise end-to-end workflows, identify shared touchpoints and pain points through collaborative discussion.Objective This focus group aims to enhance SharePoint content discoverability and resolve areas of ambiguity, our approach involves:
-
Facilitating discussions with participants to understand their experiences, preferences, and needs.
-
Identifying motivations, triggers, frequency, pain points, and opportunities.
- Generating ideas, validating assumptions, and developing opportunities for improvements.
Pre-screening Questions As seen from filters 1 & 2, participants were selected based on specific criteria, such as their age, department representation and their experience with using ONESpace etc. This is to ensure that there is a diverse representation of participants among content editors and end users encompassing various levels of experience with using ONESpace.
Below are some pre-screening questions that we asked:
These questions represent the finalised post-discussion questionnaire, refined based on stakeholder feedback. Once validated, they were uploaded to FormSG for distribution.
- Interview with End UsersTo understand their routine tasks and workflows, seeking to uncover inefficiencies and user needs.
- Interview with Content Editors without Guide Experience
To explore their current content creation process, focusing on difficulties arising from the absence of a guide and assessing their interest in a guided approach.
- Interview with Content Editors with Guide Experience
To investigate how the guide impacts their content creation efficiency and quality, and identify areas for future improvements and innovation.
There were three different sets of questions with three distinct user groups to gather in-depth insights into their day-to-day work processes and experiences with the ONESpace portal. The questionnaire was tailored to each group to address their specific perspectives and interactions with the system. The table below outlines the key topics explored with each user segment.
Questionnaire Examples
User Group 1: End Users- "When using ONESpace, what specific information are you typically trying to find, and why is that information important to your task?"
- "Thinking about the features available in ONESpace, are there any that you rarely use, and if so, why?"
-
“Can you describe any frustrations or difficulties you encounter when trying to find or understand content in ONESpace, especially when moving between different sections or pages?"
- "In what ways does ONESpace currently help you accomplish your tasks, or how could it better support your needs?"
User Group 2: Content Editors (Without Guide Experience)
- "What are your current daily tasks related to creating and publishing content?”
- “How do you address the challenges you faced with ONESpace for content creation or management?”
- “Are there any improvements you would like to see added to ONESpace to better support your daily tasks?”
User Group 3: Content Editors (With Guide Experience)
- “What are some common challenges or pain points you encounter when creating or managing content in ONESpace?”
- "How do you typically locate the ONESpace support and guides when you need to refer to them?
- "What are the key differences or improvements you would like to see added to the ONESpace support and guides?